Helplines

If you need immediate support with your mental health, there are options you can explore. If you’re worried about your safety, call 999, head to A&E, or call your local crisis team if you have their number. If you don’t think you need emergency support but you still need help, you can call NHS 111 (or NHS Direct 0845 46 47 if you’re based in Wales) or you can arrange an emergency appointment with your doctor.

If you need to talk, there are lots of charities and helplines available to listen, signpost further information and be with you. 

Please note: due to the current coronavirus situation some helplines and support services are closed or are working at a reduced capacity, please check their websites for the most recent update on their services. 

General support helplines

Samaritans

Samaritans offer a listening service 24 hours a day, 365 days a year. Call 116 123 or email jo@samaritans.org. Samaritans also have a Welsh language phone line open every day between 7 pm and 11 pm: 0808 164 0123  

Mind

Mind offers advice on mental health problems and where to get help Monday to Friday, 9 am-6 pm except bank holidays. Call 0300 123 3393, email: info@mind.org.uk or use their web chat. Mind also offers information on planning for a mental health crisis

Shout

Shout is an anonymous and free mental health text support service, available 24/7. Text 85258.

SANEline

SANEline usually offers support and information from 4.30 pm – 10.30 pm on 0300 304 7000. Currently, due to the Covid crisis, this line is unavailable. Instead, you can call 0798 496 7708 and leave a message with your first name and contact number and a volunteer will call back as soon as possible. You can also email support@sane.org.uk. 

Switchboard

Switchboard is a LGBT+ support line, open from 10 am – 10 pm. Call 0300 330 0630, email: chris@switchboard.lgbt or chat online here (from 2 pm).

The Silver Line

The Silver Line is open 24/7, for those over the age of 55 looking for support. Call 0800 470 8090.

Young Minds

Young Minds offer a text support service for young people, 24/7. Text YM to 85258. If you’re a parent worried about a young person, you can call Young Mind’s parent helpline on 0808 802 5544 from 9:30 am - 4 pm, Monday to Friday.

Childline

Childline is a confidential line for children to call if they need help or advice about any topic. You can call 0800 1111 from 7.30 am - 3.30 am - Monday to Friday and 9 am - 3.30 am Saturday to Sunday. You can access 1-2-1 counselling here from 7.30 am - midnight Monday to Friday and 9 am - midnight Saturday to Sunday. You can also send emails by signing into your Childline Locker here


Addiction helplines

With You

With You is a drug and alcohol charity working with adults and young people, in community settings, in prisons, in residential rehab and through outreach. You can speak to them via their web chat and if you’re over 50, you can call 0808 801 0750. 

Alcoholics Anonymous

Alcoholics Anonymous run support groups and provide a helpline for those struggling with alcohol addiction. Call 0800 917 7650 or email help@aamail.org.

Talk to Frank

Talk to Frank offers honest information about drugs for anyone worried. Call their helpline any time on 0300 123 6600, text 82111 or email using this contact form.  


Anxiety helplines

Anxiety UK

Anxiety UK is a charity that supports those living with anxiety by offering information, support and understanding. Call their infoline Monday to Friday from 9.30 am - 5.30 pm on 0344 4775 774, text 07537 416 905 or email support@anxietyuk.org.uk. 

No Panic

No Panic offers support and information for those who suffer from anxiety disorders including panic attacks, phobias and obsessive compulsive disorders. Call their helpline, open every day from 10.00 am - 10.00 pm on 0844 967 4848 (note: calls cost the same 01 and 02 numbers). If you’re 13 - 20 years old, you can call their youth helpline on 0330 606 1174, open Monday, Tuesday, Wednesday and Friday 3 pm - 6 pm, Thursday 3 pm - 8 pm and Saturday 6 pm - 8 pm.


Chronic Fatigue Syndrome (CFS/ME) helplines

Action for ME

Action for ME can share information, support and resources, as well as offering emotional support via active, empathic listening. Call 0117 927 9551 Monday to Friday from 10 am - 4.30 pm or email questions@actionforme.org.uk. 


Eating disorder helplines

Beat Eating Disorders

Beat offers support and information for those living with eating disorders. Their helplines are open 9 am - 8 pm during the week and 4 pm - 8 pm on weekends and bank holidays. Call their adult helpline on 0808 801 0677 or email help@beateatingdisorders.org.uk, call their Studentline on 0808 801 0811 or email studentline@beateatingdisorders.org.uk. Call their Youthline on 0808 801 0711 or email fyp@beateatingdisorders.org.uk or connect through their 1-2-1 webchats.


Maternal mental health helplines

PANDAS

PANDAS offers peer to peer support for those affected by perinatal mental illness. You can call 0808 196 1776 every day from 11 am - 10 pm or email info@pandasfoundation.org.uk. 


Obsessive-compulsive disorder (OCD) helplines

OCD Action

OCD Action offers support and advice for those living with OCD. You can call them on 0300 636 5478 Monday to Friday from 9.30 am – 8 pm or email support@ocdaction.org.uk. 


Pain helplines

Pain Concern

Pain Concern offers confidential, anonymous and free telephone and email services to those struggling with pain. Call 0300 123 0789 Mondays (except on bank holidays) 2:00 pm – 4.00 pm, Wednesdays 6.00 pm – 8.00 pm or Fridays 10.00 am – 12.00 pm. You can also email help@painconcern.org.uk. 


Stuttering helplines

STAMMA

STAMMA can answer questions, listen and help you find information relating to stammering/stuttering. Call 0808 802 0002 weekdays from 10am-12pm and 6pm-8pm, access their webchat or email help@stamma.org.  


Tinnitus helplines

British Tinnitus Association

The British Tinnitus Association provides information, advice and emotional support to people living with tinnitus. Call 0800 018 0527 or text 0753 741 6841 Monday to Friday from 9 am - 5 pm. You can also use their web chat service or email helpline@tinnitus.org.uk.    

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