Helplines

General support helplines

Samaritans

Samaritans offer a listening service 24 hours a day, 365 days a year. Call 116 123 or email jo@samaritans.org. Samaritans also have a Welsh language phone line open every day between 7pm and 11pm: 0808 164 0123.

Mind

Mind offers advice on mental health problems and where to get help Monday to Friday, 9am - 6pm except bank holidays. Call 0300 123 3393, email: info@mind.org.uk or use their web chat.

Shout

Shout is an anonymous and free mental health text support service, available 24/7. Text 'shout' to 85258.

SANEline

SANEline offers support and information from 4pm - 10pm on 0300 304 7000. You can also email support@sane.org.uk.

Switchboard

Switchboard is an LGBT+ support line, open from 10am - 10pm. Call 0800 0119 100, chat online (from 10am) or email hello@switchboard.lgbt.

The Silver Line

The Silver Line is open 24/7, for those over the age of 55 looking for support. Call 0800 470 8090.

Young Minds

Young Minds offer a text support service for young people, 24/7. Text YM to 85258. If you’re a parent worried about a young person, you can call Young Mind’s parent helpline on 0808 802 5544 from 9:30am - 4pm, Monday to Friday (note: parent helpline is closed from 23 December to 1 January).

Childline

Childline is a confidential line for children to call if they need help or advice about any topic. You can call 0800 1111 any time, day or night. You can also access one-to-one counselling and send emails by signing into your Childline Locker.

Addiction helplines

With You

With You is a drug and alcohol charity working with adults and young people, in community settings, in prisons, in residential rehab and through outreach. You can speak to them via their web chat Monday to Friday from 9am - 9pm, and Saturday and Sunday from 10am - 4pm.

Alcoholics Anonymous

Alcoholics Anonymous run support groups and provide a helpline for those struggling with alcohol addiction. Call 0800 917 7650 or email help@aamail.org.

Talk to Frank

Talk to Frank offers honest information about drugs for anyone worried. Call their helpline any time on 0300 123 6600, text 82111, live chat (from 2pm - 6pm) or email using this contact form.

Anxiety helplines

Anxiety UK

Anxiety UK is a charity that supports those living with anxiety by offering information, support and understanding. Call their infoline on 0344 477 5774, text 0753 741 6905 (both open Monday to Friday except for bank holidays from 10:30am - 4:30pm), or email support@anxietyuk.org.uk. 

No Panic

No Panic offers support and information for those who suffer from anxiety disorders including panic attacks, phobias and obsessive compulsive disorders. Call their helpline, open every day from 10am - 10pm on 0300 772 9844 or email sarah@nopanic.org.uk for support. If you’re under 18 years old, you can email youth@nopanic.org.uk for information. 

Chronic Fatigue Syndrome (CFS/ME) helplines

Action for ME

Action for ME can share information, support and resources, as well as offering emotional support via active, empathic listening. Call 0117 927 9551 or email questions@actionforme.org.uk. 

Eating disorder helplines

Beat Eating Disorders

Beat offers support and information for those living with eating disorders. Their helplines are open 3pm - 8pm, Monday to Friday. Call their helpline on 0808 801 0677 or email help@beateatingdisorders.org.uk (England), 0808 801 0432 or email scotlandhelp@beateatingdisorders.org.uk (Scotland), 0808 801 0433 or email waleshelp@beateatingdisorders.org.uk (Wales), 0808 801 0434 or email nihelp@beateatingdisorders.org.uk (Northern Ireland).

Maternal mental health helplines

PANDAS

PANDAS offers peer-to-peer support for those affected by perinatal mental illness. You can call 0808 196 1776 Monday - Friday from 10am - 5pm (excluding bank holidays) or email info@pandasfoundation.org.uk.

Obsessive-compulsive disorder (OCD) helplines

OCD Action

OCD Action offers support and advice for those living with OCD. You can call them on 0300 636 5478 Monday to Friday from 9:30am - 8pm or email support@ocdaction.org.uk. Over the Christmas period, their service will still be running, but due to a reduced helpline team, it may take them slightly longer to return your call. They will not be returning calls on Christmas Day, Boxing Day or New Year’s Day.

Pain helplines

Pain Concern

Pain Concern offers confidential, anonymous and free telephone and email services to those struggling with pain. Call 0300 123 0789 or email help@painconcern.org.uk. 

Stuttering helplines

STAMMA

STAMMA can answer questions, listen and help you find information relating to stammering/stuttering. Call 0808 802 0002 Monday - Thursday from 10am - 2pm and 4pm - 8pm, access their webchat or email help@stamma.org (note: helpline and webchat close over Christmas and reopen 3 January).

Tinnitus helplines

British Tinnitus Association

The British Tinnitus Association provides information, advice and emotional support to people living with tinnitus. Call 0800 018 0527 or text 0753 741 6841 Monday to Friday from 10am - 4pm. You can also use their web chat service or email helpline@tinnitus.org.uk.