When someone upsets you or makes you angry, the way you respond can either bring about calm and closure… or it can escalate the situation. To avoid making an upsetting situation worse, it can help to take a moment to reflect before you plan your response.
When we communicate with people, it is not just the words we speak that affect them; it’s our energy, body language, facial expressions and the tone of our voice. All of these aspects can easily stop the listener from hearing what you’re saying clearly.
By remaining calm you can explain how you feel in a more clear way. So how exactly can you do this? Here are some tips to plan a calm (and effective) response.
Write down the facts – What exactly happened? Stay present, stick to the facts and don’t bring emotion into it.
Write down your interpretation – This is your chance to note down any additional meaning you may have added to the...